Refund policy

Customer satisfaction is important to us. We accept return or exchange requests within 14 days of delivery only if the item received is damaged, defective, or different from the item ordered.

Return Conditions

• Customers must contact us within 14 days of receiving their order.
• Customers must provide their order number and clear photographs of the damaged, defective, or incorrect item.
• Items will be reviewed before a return, exchange, or refund is approved.
• We do not accept returns for change of mind or reasons unrelated to damage, defects, or incorrect deliveries, subject to applicable consumer-protection laws.

Refund Policy

Once a refund has been approved, it will be processed within 3 working days from the date the customer contacts us regarding the issue, subject to verification and applicable requirements. The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or bank.

Exchanges and Replacements

Depending on the situation and product availability, we may offer a replacement, exchange, or refund for eligible items.

Contact Us

For return or refund requests, please contact our customer support team with your order number and details of the issue. We will review your request and guide you through the process.

This policy does not limit any rights or remedies available to customers under applicable law.